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Terms of Service

Last updated: 5 April 2025

1. Agreement to Terms

By accessing or using ShiftwithAI (“the Service”, “we”, “us”) at shiftwith.ai, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Nature of the Service — Aggregator Platform

ShiftwithAI is an aggregator and coordination platform. We collect intake information that you provide and transmit it to third-party artificial intelligence systems to produce exercise program suggestions. We do not ourselves create, author, or guarantee the exercise programs returned by those systems.

We have no control over the outputs produced by third-party AI providers. The exercise programs, recommendations, and content generated through the Service are the output of automated AI systems operated by third parties (currently Anthropic, PBC). ShiftwithAI does not review, validate, clinically evaluate, or take responsibility for any AI-generated content before it is presented to you.

3. Not Medical Advice

The Service does not constitute medical advice, diagnosis, or treatment. Nothing on this platform — including AI-generated exercise programs, symptom trend analysis, or any other content — should be interpreted as a substitute for professional medical advice, diagnosis, or treatment from a qualified and licensed healthcare provider.

Always consult a qualified physician, physiotherapist, or other appropriate healthcare professional before beginning any exercise programme, particularly if you have a known medical condition, injury, or have been advised by a doctor to limit physical activity.

If you are experiencing a medical emergency, call emergency services immediately. Do not rely on this Service in any emergency situation.

4. Assumption of Risk

Physical exercise carries inherent risks including, but not limited to, musculoskeletal injury, aggravation of existing conditions, and cardiovascular events. By using the Service and following any program generated through it, you voluntarily assume all such risks. You are solely responsible for:

  • Obtaining medical clearance before starting any exercise programme.
  • Modifying or discontinuing exercises that cause pain, discomfort, or adverse symptoms.
  • Using appropriate technique, equipment, and environment.
  • Recognising and responding to warning signs during exercise.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • AI-generated programs are clinically appropriate, accurate, or safe for your specific condition.
  • The Service will be uninterrupted, error-free, or free of harmful components.
  • Results obtained through the Service will meet your expectations or health goals.
  • Any third-party AI provider will continue to operate or maintain service availability.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIFTWITHAI, ITS OPERATORS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY:

  • Personal injury, aggravation of injury, or death resulting from use of or reliance on AI-generated exercise programs.
  • Indirect, incidental, special, consequential, or punitive damages.
  • Loss of data, revenue, profits, or goodwill.
  • Damages arising from errors, omissions, or inaccuracies in AI-generated content.
  • Damages arising from the acts or omissions of any third-party AI provider.
  • Any outcome resulting from your decision to follow or not follow program content.

IN JURISDICTIONS THAT DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IN ALL CASES, OUR MAXIMUM AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

7. Third-Party AI Services

The Service integrates with third-party AI providers. You acknowledge that:

  • Your intake data is transmitted to and processed by these providers.
  • We are not responsible for the accuracy, safety, or appropriateness of their outputs.
  • These providers may change, limit, or discontinue their services at any time.
  • You are subject to the terms of service of those providers when their systems process your data.

8. Eligibility and Red Flag Conditions

The Service includes automated screening for serious medical symptoms (“red flag conditions”) based solely on your self-reported answers. This screening is not a medical assessment. A red flag result does not constitute a diagnosis; it is an automated signal that you should seek professional medical advice before proceeding.

You must not use the Service as a substitute for urgent or emergency medical care.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Attempt to reverse-engineer, scrape, or circumvent any part of the platform.
  • Submit false or misleading intake information.
  • Use the Service on behalf of another person without their explicit consent.

10. Payments and Refunds

Subscription fees are charged monthly. You may cancel at any time; cancellation takes effect at the end of the current billing period. We offer a 3-month money-back guarantee: if you have not seen meaningful improvement after following your program consistently for 3 months, contact us for a full refund. Refund eligibility is assessed at our reasonable discretion.

11. Intellectual Property

The ShiftwithAI platform, brand, and proprietary code are owned by us. AI-generated program content produced from your intake data is provided to you for personal use only and may not be redistributed commercially. You retain ownership of the personal data you submit.

12. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which ShiftwithAI is incorporated, without regard to conflict of law principles. Any dispute arising out of these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or in-platform notice. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of those Terms.

14. Contact

Questions about these Terms: shiftwithai@gmail.com